Frequently Asked Questions

We encourage customers to explore our website and place their orders online. It’s quick, easy and convenient. For those who need a little extra help, we are happy to guide you through the online ordering process. Please call us at 888-671-2883 for assistance. Our customer service team is available Monday – Friday from 6:00AM to 4:00PMPST.

We begin processing orders as soon as we receive them, so we may not be able to make changes. But, you are welcome to use the MyAccount page to send us a cancellation request. We’ll do our best to fulfill your request.

Call us at 888-671-2883 and we will email you a quote. The quote will contain a link that will allow you complete the checkout process online.

Yes, please email us if your order is over $2000 USD. International order requests are reviewed on a case-by-case basis because they are more complex than a typical order. Please forward international inquiries to international@mrosupply.com.

We sell new as well as refurbished items. If the item is used / refurbished, we notify the customers before order is placed. We also have our own repair service for motors, pumps and gearboxes. If you’d like to get yours fixed, please contact us.

Orders will either originate from our local warehouse or be drop-shipped directly from the manufacturer depending on product availability. Our supplier network maintains several warehouses nationwide and most ship the same day or within 24 hours.

In-stock usually ship within 24 hours after an order is placed. If your item cannot be shipped within a 2-week timeframe, we will let you know via email. Simply click on the button contained within the email to cancel or approve your order. If we do not hear back within 48 hours, the order will be cancelled.

If an order has an unexpected lead time that exceeds two weeks, we will notify you via email requesting guidance on how to proceed. Simply click on the button contained within the email to cancel or approve your order. We will need your approval within 48 hours to keep the order active. To manage lead time, we suggest using expedited shipping.

Yes we do ship internationally but the international shipments are not eligible for Free Shipping.

We have warehouses that we are shipping from across the United States.

Yes, if a Will Call/Local Pickup option is listed during the checkout process. We have numerous warehouses located across the United States and a select number accept Will Call orders.

Yes, most of the time. We ship out of 100+ warehouses throughout the United States, in multiple states across several time zones. By the time an order is placed, a few warehouses may already be closed for the day. If you would like to place a “rush order” items you need right away, call us at 888-671-2883. We may be able to ship inventory out from a different warehouse to help meet delivery deadlines.

Sure! Simply provide your FedEx/UPS account number during the check-out process.

If an item is in stock, it will usually ship within 24 hours after an order is placed. If you are trying to meet a specific deadline, please call us at 888-671-2883 so we can check stock before your order is placed.

Yes, we may be able to assist you if the export amount exceeds $2000 USD and you only need a Commercial Invoice and Packing Slip. Please contact our International Sales team at international@mrosupply for further assistance.

We offer free shipping on most of our products for orders subtotaling at least $20. Items that qualify for free shipping will have the free shipping icon prominently displayed on its product detail page.

If you believe you have been billed in error, please contact Customer Service at 888-671-2883.

We do not have a plant in Mexico, however some of the manufacturers we work with might have. If you need to learn the Country of Origin of an item, please request it on your RFQ.

Orders are charged within 24 hours after an order is place regardless of ship date.

We accept all major U.S. credit cards (Visa, Mastercard, Discover, American Express) and PayPal secure payments. International credit cards may be used via Paypal.

Registered users can apply for credit using the following Credit Terms Application. To access it, you must register an account first. After registration, visit the ‘About Us’ page for ‘Credit Terms’ instructions.

In very rare instances, prices may be subject to change after an order is placed. You will be notified via email about the inaccurate price and any new charges are put on hold pending your approval. We will also attempt to contact you by phone if you do not respond to our emails. The new charge amount will need to be approved within 48 hours to keep the order active.

We offer our lowest prices online and do not offer additional discounts based on reseller or government status. However, we will consider additional discounts for orders exceeding $2000 USD.

Contact us within 30 days of purchase to start the return process and obtain a Return Goods Authorization (RGA) number. We will accept returns for items provided the product is:

Returned in its original, unused condition;
Accompanied by a valid RGA number; and
Sent to the correct shipping address provided.

Refunds will be issued back to the original payment method used and may take several credit card cycles to appear. We will reimburse the original purchase price less any applicable restocking/shipping fees to either your original method of payment or as a merchandise credit. Click here to start the returns process from the MyAccount page. Read our Return/Warranty Policy here.